Frequently Asked Questions

SECRET WOOD PRE-ORDER

Pre-order will run for a period of 0 days or until crafting capacity has reached 100%

100%Crafting Capacity
0Pre-order Days Remaining

What is the bracelet made of?

Our World Bracelets are made of a wood base with wood and resin landscape. Some landscapes include additional elements such as blossoms. Sterling 925 silver tips and embossed logo plate are added to the design completing the elegant beauty of this piece.

How do I know my size?

Sizes are based on the circumference of your wrist. To find your best fit, measure your wrists circumference. Compare this measurement to the sizes below and choose your corresponding bracelet size.

X-SMALL
Wrist circumference: 5.5 - 6 inches (13.9 - 15.2 centimetres)

SMALL
Wrist circumference: 6 - 6.5 inches (15.2 - 16.5 centimeters)

MEDIUM
Wrist circumference: 6.5 - 7 inches (16.5 - 17.8 centimeters)

LARGE
Wrist circumference: 7 - 7.5 inches (17.8 - 19 centimeters)

X-LARGE
Wrist circumference: 7.5 - 8 inches (19 - 20.3 centimeters)

What kind of silver do you use?

We use a durable 925 sterling silver in all our silver jewellery. This material is an extremely durable alloyed metal. Our sterling silver contains no traces of nickel or lead.

This material is often a great option for people with metal sensitivities!

How does the pre-order work?

The pre-order will end on July 26th or sooner if crafting capacity is reached. Once the pre-order has ended, we will update you on the crafting and shipping timeline.

Shipping information

We ship worldwide to all countries. Shipping and taxes will be calculated at checkout.

Shipments outside of Canada may incur customs fees depending on the destination country.

Warranty and Returns

30-Day Satisfaction Guarantee Return Policy

If you are unsatisfied with your purchase for any reason, you have 30 days (from the date the product has been received) to request an exchange or a full refund. In order to complete return or exchange, we require proof of purchase.

We will also replace an item if defective or damaged upon arrival at no cost.

1-Year Limited Warranty

Secret Wood will repair or replace manufacturing faults free of charge up to 1 year from the original date of purchase. Please retain your receipt, as the original proof of purchase is the warranty.